Forum leaders meeting with Sri Anupam Shrivastava, CMD, BSNL: Forum leaders met CMD,
BSNL on 11.12.2015 and conveyed the decision of the Forum to observe 100 days
drive: “SERVICE WITH A SMILE” (S
W A S) from 01st
January, 2016 onwards. CMD very much appreciated the initiative taken by the Forum
and assured full support. Forum further requested to formally inaugurate the
drive at BSNLCO, all Circles and SSAs by CMD and respective CGM/SSA Heads. CMD
agreed to this proposal also.
“SERVICE WITH A
SMILE” (SWAS)
100 days drive
From 01st January, 2016 Onwards.
(1) Vigorous marketing of Mobile, Broadband and Landline connections.
(2) Ensure Fault Free service.
(3) Reconnection of Broadband
and Landline connections.
(4)
Special focus on Enterprise Business, Leased line, CUG and
3G customers.
(5) Special focus on MNP.
Forum suggested another
marketing initiative, “Free call diversion from Mobile to Land line
and from Land line to Mobile”. Free
call diversion from Mobile to Land line can popularize and increase the usage
of landlines at residences and offices and solve complaints of Low Coverage, No
coverage and indoor coverage at residences, offices, buildings etc. Free call
diversion from Land line to Mobile on faulty conditions ensures that the
customer is not missing any calls to the faulty telephone.
Forum letter to CMD, BSNL
Forum Circular -- decisions of the Forum meeting on 10.12.2015